within the boundaries depicted by VLLord, there is definitely also the importance of the staff's qualifications. But if you exceed the numbers in his posts, it simply becomes impossible to maintain an elite service level. Now, I know it is easier to maintain an elite service level in the fashionable district, but I'm not sure that this is tied to that or just a consequence of the amounts of visitors being lower there.
What also helps, is to sell at higher selling prices. That way, you'll sell lower amounts (but with higher margins, check your profits). That also means you need less inventory. That means you'll have more employees available for customer service. It also keeps your trade halls more spacious, which customers tend to like. |
and that they affect customer service. 